Frequently Asked Questions

STL, STEP, STP and OBJ – up to 50 MB per file. You can attach drawings and supporting files as PDF, DXF, PNG or JPG. 3MF and IGES support is in preparation – for now, please send these files by email.

From the model volume, surface area and bounding box, plus your chosen technology, material, finish, quantity and lead time. Upload a model and you will see the price within seconds.

MJF, SLS and FDM: €40 excl. VAT (minimum part price €20); SLA: €80 (€40 per part). Minimums are higher for express production.

For functional parts and batches – MJF or SLS (nylon); for fine detail and a smooth surface – SLA; for low-cost prototypes, large parts and PEEK/ULTEM™ – FDM. Not sure? Choose “What do you need?” in the configurator and we will recommend one.

Standard production – up to 7 working days (SLA – up to 5); express – up to 4 (SLA – up to 3). Lead time counts from the next working day after the order; finishing may add 1–3 days; shipping is separate.

Yes, we produce from a single part. A minimum part price and a minimum order value apply.

Yes. Up to 100 units are priced automatically; for larger quantities we prepare a custom quote – usually at a better price.

Yes – to all EU countries and many others (UPS, DHL). Within Lithuania – by DPD courier.

Yes. The original STEP/STP file is kept for production, while a triangle mesh is generated in the browser for preview and pricing. An engineer also checks the geometry of STEP orders before production.

The configurator automatically checks for open surfaces, non-manifold edges, flipped normals and multiple bodies. If it finds problems, it flags the part as “Needs review” – an engineer will fix it or ask you for a corrected file.

STL files have no units. If the dimensions look unusual, the configurator will suggest a correction (e.g. ×10 for centimetres or ×25.4 for inches). You can also change the scale manually.

Yes. Files are kept in private storage that cannot be reached via a public URL, and only you and our production team can see them. Anonymous unfinished uploads are deleted after 48 hours. We can sign an NDA.

Yes – click “New revision” in your project. The previous version stays in the history, and the price is recalculated for the new geometry.

We recommend at least 0.75 mm (down to 0.5 mm for some structures). For load-bearing walls – from 1.5–2 mm. The configurator “Thickness” mode highlights thin areas.

SLA – ±0.2 mm or ±0.2 %, MJF and SLS – ±0.3 mm or ±0.3 %, FDM – ±0.5 mm or ±0.5 % (whichever is greater).

Standard finishing (cleaning and bead blasting) is included. Optional: black dyeing, spray painting, chemical and vibratory smoothing, threaded inserts, thread tapping, hand polishing, impregnation and clear coating.

Yes – we inspect every order before shipping. On request, we prepare a detailed inspection report.

Yes. The most durable option is metal threaded inserts; threads can also be tapped directly into the plastic. You will find both options under finishing.

By bank transfer, card or PayPal. Approved EU business customers can pay by invoice (21 days) from their second order.

Yes. At checkout, select “Company” and enter your company details and VAT number; you can also add a PO number.

Yes – click “PDF quote” in your project. For larger projects, we prepare a custom quote.

In “My production” you will see the status: received, engineering review, approved, in production, finishing, quality control, ready to ship, shipped. We notify you of every change by email.

Yes – click “Reorder” in “My production”. You can change the configuration; the price is recalculated at current rates.